FAQs

How to Access and Download your Video and eBook   

Thank you for your interest in my video and eBook tutorials. Your satisfaction is important to me. If you experience any purchasing issues please contact me, I’m happy to a assist you.

How to ACCESS and SAVE your VIDEO DOWNLOADS

CLICK on the video link to START the Video. RIGHT CLICK on the PLAYING VIDEO. A box will pop up with SAVE as an option. SAVE the video to your device.

HELPFUL HINT: Make a NEW FOLDER just for your videos PRIOR to starting the video. Then SAVE the video there so you can find it easily in the future for unlimited viewing. Enjoy!

If you’re having trouble. When you start to play the video, you’re streaming off my website. It’s not until you right click on the video and save it to your device that you have possession of the file. If you’re streaming off my website and your signal is weak or gets interrupted, it can cause the video to stop or disappear. Follow the directions above and save the video to a folder on your device as soon as you can. Then you can easily retrieve the video and view it at your convenience.

If you need additional help, please email me. I’m happy to assist you.

How to ACCESS and SAVE your eBooks

CLICK on the eBook link. It should automatically download to the DOWNLOAD folder on your device. Go to the download folder to access the eBook. You can find it by name or date. Then copy and paste the file to a new dedicated folder of your choice.

HELPFUL HINT: Make a NEW FOLDER just for your eBooks PRIOR to opening the link. Then save the eBook there so it’s easy to find in the future for unlimited viewing. Enjoy!

Shipping Method Issue

If you experience a shipping problem on my website when purchasing a downloadable item or DVD don’t worry. Please email me. I’m happy to assist you.

Email me here Lisavogt1@verizon.net

OR through the contact form on my website.

Sales Policy

My commitment to you: Every piece of glass art is a signed original. Each one is made with great care and close attention to detail. Slight variations in the exact finished dimensions, color, thickness, number and size of bubbles are expected and welcomed for the personalized character they provide.

Custom Orders are Welcome: For a free design consultation, email your ideas, preferred colors and dimensions to Lisa Vogt. Custom orders are priced per project; a $250.00 minimum applies. Upon your approval of the design, a 50% deposit is collected. Please allow 12 or more weeks, depending on the size of the project, for fabrication and delivery.

Warranty: All artwork has a warranty against manufacture defect for 30 days from purchase date. Warranty is limited to repair or equivalent replacement of the artwork. The warranty doesn’t cover dropped or misused artwork including exposure to extreme heat or cold.

Shipping: Most items ship via USPS or UPS ground within 48 hours, or next business day, after PayPal payment is received. All items sold are carefully bubble wrapped then packed in foam peanuts to ensure safe delivery to you.

Free shipping offers apply to the continental United States only.

Packing and shipping charges are in addition to the price of the art. Items valued under $100.00 are automatically insured against loss or damage. Upon order confirmation, you’ll receive a tracking number and estimated delivery date. We’re happy to combine items to save you shipping costs.

International shipping cost is estimated after the item is packed, weighed and the destination is determined.

Items valued over $100.00 will be insured against loss or damage at the buyer’s expense unless instructed otherwise. Uninsured items valued over $100.00 are not returnable or refundable.

Returns: We make every effort to accurately represent the artwork with the photos. If you have questions, or would like additional photos, please ask before making a purchase. Refunds will be given only on undamaged artwork in resalable condition returned in the original packaging. Returns must be pre-approved before shipping. Claims must be made within 14 days of your order’s delivery date. Return shipping costs apply.

Privacy Policy: Your personal data will be used to process your order, support your experience throughout this website, and for notification of our sales and offers. We will not share your information.

Prices, terms and conditions are subject to change without notice.

Contact: Lisa Vogt
27503 Hialeah Way
Wesley Chapel, FL 33544
813-220-4987
lisavogt1@verizon.net